Recently, I had a catch-up chat with a product designer colleague from work (his name is Buzz and he is awesome). One of the things we talked about was the various things I did at Help Scout.

Goodness. Gracious. Why is writing so hard! Since re-launching my site, I've set a personal goal to write at least once a week. I gave myself a soft-pass this week, as I sorta missed my goal by a bit. But I was busy!